Privacy Policy

Welcome to Oshi Casino. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, create an account, or otherwise interact with our services. We aim to be transparent and to protect your privacy while providing a safe and compliant experience. Please read carefully and contact us if you have questions.

Information We Collect

We collect information you provide directly and information that is created or observed when you use our services. Types of information we process include:

• Account and registration information: name, email address, username, date of birth and other details you provide to create and manage your account.
• Identity and verification data: identity documents and proof of address when required to verify your identity or comply with legal obligations.
• Contact information: communications between you and our support team, and your preferences for receiving messages from us.
• Technical and device data: IP address, browser and device type, operating system, unique device identifiers, and information collected through cookies and similar technologies.
• Service and usage information: how you use our website and features, game and content preferences, session times, and interactions with the platform.
• Support and compliance records: records of customer support interactions, account notes, and information necessary to investigate potential security or policy issues.

How We Use Your Information

We use personal information to operate and improve our services and to meet legal and contractual obligations. Uses include:

• Creating and managing your account and providing the services you request.
• Verifying your identity where required, and meeting regulatory or legal requirements.
• Responding to inquiries and providing customer support.
• Monitoring and improving our website, products and services, including analyzing trends and usage.
• Protecting against fraud, abuse and other illegal activity, and securing our systems.
• Communicating about updates, service-related notices and, where you have consented, promotional offers.
• Keeping records necessary for operational, regulatory and dispute-resolution purposes.

Legal Bases for Processing (GDPR)

Where applicable, and in respect of the rights of individuals in the European Economic Area, we rely on the following legal bases to process personal data:

• Performance of a contract: processing needed to provide the services you request and manage your account.
• Legal obligation: processing required to comply with laws, regulations or court orders.
• Legitimate interests: for purposes such as fraud prevention, network and information security, and internal business operations, balanced against your rights and freedoms.
• Consent: where we ask for your permission to process data (for example for marketing or certain cookies), you can withdraw consent at any time.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the website, remember your preferences, understand usage patterns and deliver content tailored to you. You can manage cookie settings through your browser or device; blocking cookies may affect the functionality of the site.

• Essential cookies: required for site operation and security.
• Functional cookies: remember preferences and support features.
• Analytical cookies: help us measure and improve site performance.
• Marketing cookies: used to deliver relevant messages where you have consented.

Sharing and Disclosure

We may share personal information with third parties in limited circumstances and only as necessary to provide our services or to comply with the law. These recipients include:

• Service providers and processors who perform functions on our behalf, such as hosting, analytics, customer support and technical operations.
• Regulators, courts or law enforcement when required by law or to respond to legal process.
• Parties involved in corporate transactions, such as a sale or merger, where information may be transferred as part of the transaction.
• Other entities where you have given consent for the disclosure.

When we engage service providers, we require them to protect personal data and to process it only for the purposes we specify.

International Transfers

Your information may be stored and processed in countries other than your own. When transfers occur, we implement appropriate safeguards to protect your personal data, such as standard contractual clauses or other measures required by applicable law.

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfil legal obligations, resolve disputes and enforce agreements. Retention periods depend on the type of data and the purpose for processing. When data is no longer required, we securely delete or anonymize it.

Your Rights

Depending on where you live, you may have certain rights regarding your personal data. To exercise these rights, please contact us at [email protected]. We will verify your identity before responding to requests. Typical rights include:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete information.
• Erasure: request deletion of your personal data where we have no lawful reason to retain it.
• Restriction: ask us to limit how we use your data in certain circumstances.
• Portability: request a copy of your data in a commonly used format where applicable.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: withdraw any consent you have provided for processing at any time.

We aim to respond to requests promptly and in accordance with applicable law. In some cases we may need additional information to verify your identity or to complete a request.

Security

We implement technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration or destruction. These measures include access controls, encryption for data in transit and at rest where appropriate, monitoring and staff training. While we strive to protect your information, no system can be guaranteed completely secure.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from children under the minimum age required by applicable law. If we become aware that we have collected personal information from a child in violation of law, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will publish the updated policy on our website and, where appropriate, notify you by email or through your account. Continued use of our services after changes take effect indicates your acceptance of the updated policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact us at [email protected].